Terms & Conditions

Part A — Mobile Application Terms & Conditions

These terms apply to everyone who registers for, accesses or uses the Sunway Megalanes mobile application (“App”).

A1. Acceptance of Terms

By registering for, accessing, or using the App, users agree to comply with these Terms & Conditions, the Membership Terms & Conditions, the Bowling Centre Rules & Regulations, and any applicable promotional terms.

Users who do not agree to these terms should discontinue use of the App and contact Sunway Megalanes regarding their accounts and any outstanding transactions.

A2. Booking Acceptance and Management

When lane booking is available in the App, the App may be used to make and pay for hourly-rate lane bookings only. Individual game rates may also be published in the App for reference, but individual games cannot be booked through the App. The hourly booking rate will be displayed in the App.

Sunway Megalanes reserves the right to accept, reject, amend, or cancel bookings where reasonably necessary due to operational requirements, lane availability, maintenance, tournaments, special events, safety concerns, or system errors.

Where a confirmed booking is cancelled by Sunway Megalanes, the affected user will be notified through the App or another available communication channel. Any payment or credit adjustment will be handled in accordance with the applicable policy and law.

A3. Booking Rescheduling, Cancellation and No-Shows

When lane booking is available in the App, users may reschedule an hourly booking through the App only if the rescheduling is completed at least 24 hours before the scheduled booking time.

Once fewer than 24 hours remain before the booking time, the booking will be locked and cannot be rescheduled through the App. The booked lanes will activate at the exact scheduled start time and deactivate at the exact scheduled end time.

There is no grace period for late arrivals, and booking time will not be extended if a user arrives late. Users are responsible for arriving before the scheduled start time.

A no-show or a booking that is not used in full does not entitle the user to an automatic refund or reinstatement of Credits. Any exception will be assessed in accordance with applicable policy and law.

A4. App Malfunction and Technical Issues

Sunway Megalanes reserves the right to investigate, verify, correct, or cancel bookings and transactions affected by App malfunctions, duplicate transactions, payment errors, or other technical issues.

Users will be notified of material changes where reasonably practicable. Verified payment or Credit errors will be investigated and corrected where appropriate. A booking or transaction will not automatically be considered void solely because a technical issue occurred; each case will be assessed based on available records and circumstances.

A5. Membership Rates and Participating Outlet

Membership rates, promotional prices, and member-exclusive privileges offered through the App apply only at Sunway Megalanes, Sunway Pyramid, unless expressly stated otherwise. These benefits are not transferable to other Megalanes branches or affiliated bowling centres.

Individual game rates may be displayed in the App for reference. When lane booking is available in the App, online bookings and online payment for them are available for hourly-rate bookings only.

A6. SST and Tax Display

For display purposes in the App, SST is shown for food and beverage (F&B) purchases only. SST is not displayed for bowling games or pro shop purchases. The price of an F&B purchase includes a service charge of ten percent (10%) and SST of six percent (6%), both calculated on the subtotal; for example, a price of RM116.00 is RM100.00 plus RM10.00 service charge plus RM6.00 SST. Prices shown include any applicable service charge and SST. Tax treatment and display follow the centre’s current instructions and applicable requirements.

A7. Credits and Eligible Purchases

In these Terms & Conditions, “Credits” means the balance obtained when a user tops up their App account by paying money into it. One (1) Credit is obtained for every RM1 paid. Credits may be used to purchase eligible bowling games, hourly lane bookings (when available), Gold membership, food and beverage items, and pro shop products at Sunway Megalanes, subject to the relevant terms.

• Credits are not cash and cannot be withdrawn, exchanged for cash, or transferred to another account unless expressly permitted by Sunway Megalanes.
• Credits may be used only for eligible purchases available through the applicable payment channel.
• Credits may be subject to product, service, promotional, or other restrictions displayed in the App.
• Top-up amounts are subject to the minimum and maximum amounts shown in the App.

At the centre, a user pays with Credits by showing the payment code in the App to staff. The amount is deducted only after the user approves the charge in the App.

A8. Credit Expiry

Topped-up Credits do not expire. Any bonus or promotional Credits, if offered, may have their own stated expiry dates. Users are responsible for checking the applicable terms before using bonus or promotional Credits.

A9. Points and Rewards

Users collect points on eligible spending paid with Credits and may redeem accumulated points for Rewards through the App, subject to the applicable redemption conditions. A Reward is a voucher of a fixed value that can be used towards an eligible purchase at the centre.

• One (1) point is collected for every one (1) Credit spent on eligible purchases, counted on the full amount paid, including any service charge and SST, and rounded down to a whole point. Topping up Credits does not earn points.
• Points are valid for a maximum of two (2) years from the date of the qualifying spend. Points that have expired cannot be redeemed.
• Rewards may be used for the eligible bowling games or services, F&B, and pro shop purchases stated with each Reward.
• No cash change or remaining balance will be given if the value of a Reward exceeds the transaction amount.
• Rewards must be used before their stated expiry dates and are subject to any conditions displayed with the Reward.
• Rewards cannot be exchanged for cash or transferred to another user.
• Rewards cannot be combined with other promotions, discounts, or Rewards unless expressly permitted in the conditions of the Reward.

A10. Pro Shop Purchases and Shipping

When pro shop ordering is available in the App, shipping may be available for eligible pro shop purchases, subject to product availability, delivery coverage, shipping charges, and fulfilment conditions. Any applicable shipping charges and delivery arrangements will be communicated before an order is confirmed.

Product availability, delivery estimates, and fulfilment arrangements may be affected by circumstances beyond the centre’s reasonable control.

A11. Payments and Transaction Disputes

Users should retain transaction receipts and report suspected duplicate payments, incorrect Credit deductions, or discrepancies in their transaction histories to Sunway Megalanes. Verified errors will be investigated and corrected where appropriate. Users may be asked to provide transaction references or other relevant information.

A12. Account Security and Misuse

Users are responsible for maintaining the security of their login credentials and their device, and for promptly reporting suspected unauthorised access.

Users must not sell, rent, transfer, or share accounts without written approval; manipulate points, Credits, Rewards, bookings, or payment transactions; exploit technical errors to obtain unauthorised benefits; provide false information; or use the App for unlawful purposes.

Sunway Megalanes may investigate suspected misuse and take proportionate action, including restricting affected transactions or suspending an account where reasonably necessary.

A13. Deleting Your Account

Users may ask for their account to be deleted at any time in the App or on the Sunway Megalanes website. The account is deleted thirty (30) days after the request. Until then, the user may sign in and keep the account, but cannot otherwise use it.

When the account is deleted, any remaining Credits, points, Rewards and membership are forfeited and cannot be restored or refunded. Users should use or review their balances before asking for deletion.

Some records are kept after deletion where the law requires it or for the resolution of payment disputes, as set out in the Privacy Policy.

A14. App Availability and Updates

Sunway Megalanes does not guarantee uninterrupted or error-free access to the App. Maintenance, software updates, network issues, and third-party service disruptions may temporarily affect availability. Users should contact Sunway Megalanes if a technical issue affects a booking, payment, or account balance.

A15. Notifications and Communications

Users may receive service-related notifications concerning payments, account activity, membership, points, Rewards and, when available, bookings. Notifications about payments and account security cannot be switched off. Other notifications, including news and offers, can be switched off in the App. Marketing communications will be handled in accordance with applicable law, the Privacy Policy, and user preferences. Users are responsible for keeping their registered contact details up to date.

A16. Amendments to Terms

Sunway Megalanes may update these terms from time to time. Material changes will be communicated through the App or another appropriate channel, together with the effective date where applicable. Changes will be implemented in accordance with applicable law.

A17. Governing Law

These terms are governed by the laws of Malaysia. Nothing in these terms is intended to exclude or restrict any rights or remedies that users are entitled to under applicable law.

Part B — Membership Registration and Usage Terms & Conditions

These terms apply to every registered user of the App and to Gold membership.

B1. Registration and Eligibility

Users must provide accurate, complete, and up-to-date information during registration. Sunway Megalanes reserves the right to verify registration details and determine eligibility in accordance with its membership requirements.

Users must be at least thirteen (13) years old to register. Where a user is under the age of eighteen (18), registration and use of the App require the consent of their parent or guardian and must comply with applicable laws.

B2. Membership Status: Classic and Gold

There are two membership statuses in the App:

• Classic: The standard status for a registered user who has not purchased the annual paid membership. Classic users collect points on eligible spending and may use the App’s services, including hourly-rate bookings and online payment when available.
• Gold: The paid annual membership status. Gold members are entitled to the member rates and benefits shown in the App, collect points on eligible spending, and may use the App’s services, including hourly-rate bookings and online payment when available.

Membership benefits and rates are subject to the conditions specified by Sunway Megalanes and are valid only at Sunway Megalanes, Sunway Pyramid, unless expressly stated otherwise.

B3. Membership Fee and Validity

The Gold annual membership fee is 100 Credits (equivalent to RM100), paid from the user’s Credits in the App. Membership is valid for one (1) year from the date of purchase or renewal, ending on the day before the anniversary of that date.

Example: a membership purchased or renewed on 23 March 2026 is valid from 23 March 2026 until 22 March 2027, inclusive.

B4. Individual Membership and Account Ownership

Membership is personal to the registered user and may not be sold, transferred, or shared with another person unless expressly approved by Sunway Megalanes. Users are responsible for keeping their account information accurate and secure.

B5. Booking Usage and Member Presence

When lane booking is available in the App, hourly bookings made through a membership account must be used in accordance with the booking conditions. The registered user may be required to verify their identity or membership status. Bookings may not be transferred to another person where this would breach membership conditions.

B6. Credits, Points, Rewards, and Benefits

Credits, points, Rewards, and promotional benefits are subject to the applicable validity periods, redemption requirements, and restrictions. Users are responsible for reviewing the terms associated with each benefit before use.

Points earned from qualifying spending are valid for a maximum of two (2) years from the spending date and may be redeemed for Rewards through the App. Rewards may be used for eligible bowling games or services, F&B, and pro shop purchases. No change will be given when the value of a Reward exceeds the purchase amount.

Benefits must not be obtained through fraudulent activity, duplicate accounts, false claims, or manipulation of the membership system.

B7. Membership Renewal and Expiry

Gold membership must be renewed to continue Gold status and receive the applicable Gold benefits. Gold membership may be renewed in the App at any time. A renewal made before the current membership ends begins on the day after it ends, so no remaining days are lost; a renewal made after it has ended begins on the day it is paid. Each renewal is valid for one (1) year, ending on the day before the anniversary of its start date.

Users are reminded in the App thirty (30), fourteen (14), seven (7) and one (1) day(s) before their Gold membership ends.

Automatic renewal is switched on when Gold membership is purchased and can be switched off in the App at any time. With automatic renewal on, the fee is deducted from the user’s Credits from thirty (30) days before the last day of the membership, and the renewal begins on the day after the current membership ends. If there are not enough Credits, no fee is deducted, automatic renewal stays on, and it is tried again each day and whenever the user tops up Credits, until seven (7) days after the membership has ended. A renewal in those seven (7) days begins on the day it is paid. If the membership has still not been renewed by then, automatic renewal is switched off and the user is notified.

If Gold membership is not renewed, the user will revert to Classic status when the paid membership expires. Any treatment of unused Credits, points, or Rewards will follow the relevant terms and the expiry information shown in the App.

B8. Disputes and Membership Review

Users may submit disputes or requests for review concerning membership status, account closure, unused Credits, points, Rewards, bookings, or payments by emailing [email protected]. Sunway Megalanes may request supporting information and will review the matter based on the circumstances, applicable policies, and law.

B9. Suspension or Termination of Membership

Sunway Megalanes may suspend or terminate an account where there is reasonable evidence of fraud, deliberate misuse, material breach of these terms, or repeated misconduct. Where appropriate, the user will be informed of the reason and given an opportunity to respond, subject to legitimate security, operational, or legal considerations.

Any treatment of remaining Credits, points, or Rewards following suspension or termination will be subject to the applicable terms and law.

B10. Personal Information and Privacy

Sunway Megalanes will handle users’ personal information in accordance with applicable Malaysian personal data protection laws and its Privacy Policy. Information may be processed for legitimate purposes, including membership administration, booking management, payment processing, customer service, security, and the administration of Rewards and promotions.

Where necessary, information may be disclosed to authorised service providers, payment processors, technology providers, or other parties for legitimate purposes, subject to applicable legal requirements and appropriate safeguards.

B11. Changes to Membership Benefits

Sunway Megalanes may revise future membership benefits, reward structures, and promotional programmes where reasonably necessary. Material changes will be communicated where appropriate and will be subject to applicable law.

B12. Member Responsibilities

Users must provide accurate registration information, maintain account security, use membership benefits in accordance with their stated conditions, comply with all booking and venue rules, treat staff and other customers respectfully, and report suspected unauthorised access or transaction discrepancies promptly.

Part C — Bowling Centre Rules and Regulations

These rules apply to every user and guest at Sunway Megalanes.

C1. Lane Allocation and Availability

Lane allocation is subject to availability, operational requirements, maintenance, tournaments, and special events. Sunway Megalanes reserves the right to reassign lanes where necessary. Where a confirmed booking is affected, reasonable assistance or an appropriate alternative arrangement will be offered in accordance with the applicable policy.

C2. Bowling Equipment and Facilities

Users and guests must use bowling balls, shoes, ball returns, scoring systems, seating, and other facilities responsibly. Deliberate misuse, tampering, or damage to centre property may result in the responsible person being liable for reasonable repair or replacement costs, subject to applicable law.

C3. Bowling Shoes and Lane Approach

Appropriate bowling shoes must be worn while bowling. Street shoes, wet footwear, or footwear that may damage the approach or create a safety hazard are not permitted on the bowling approach. Users must keep the approach clean and dry and notify staff immediately of spills or hazards.

C4. Safety and Conduct

Users and guests must comply with staff instructions, safety notices, and designated restricted-area rules. Running, rough play, climbing on equipment, interfering with machinery, or other behaviour that creates a safety risk is prohibited.

C5. Lane Courtesy

Bowlers must observe lane courtesy and avoid distracting other bowlers during their approaches. Users and guests must not interfere with another customer’s game or enter restricted playing areas without permission.

C6. Outside Food and Beverages

Outside food and beverages are not allowed within Sunway Megalanes. Food and beverages purchased within the centre must be consumed in accordance with designated areas and centre instructions.

C7. Personal Belongings and Lost Property

Personal belongings must not obstruct walkways, seating, bowling approaches, emergency exits, or equipment. Items found within the centre should be handed to staff. Users who lose belongings may contact the centre for assistance. Unclaimed items will be handled according to the centre’s lost-property procedure and applicable legal requirements.

C8. Children and Supervision

Children must be supervised by a responsible adult where required by their age, ability, or the centre’s safety policy. Parents or guardians are responsible for ensuring that children follow venue rules and do not enter restricted areas or interfere with other customers.

C9. Smoking, Vaping, and Prohibited Activities

Smoking, vaping, and other prohibited activities are not permitted in areas where restricted by Malaysian law, mall regulations, or centre policy. All users and guests must comply with applicable laws and posted notices.

C10. Disruptive Behaviour

Abusive, threatening, discriminatory, or dangerous conduct towards staff, customers, or other persons is prohibited. Sunway Megalanes reserves the right to take appropriate action, including stopping the affected person’s bowling activities or requiring them to leave the premises, subject to applicable law and appropriate procedures.

C11. Photography and Recording

Photography and recording must not unreasonably interfere with other customers’ privacy, safety, or enjoyment. Commercial filming, professional photography sessions, or activities requiring special access may require prior approval from Sunway Megalanes and the relevant mall management.

C12. Emergencies and Temporary Closures

Sunway Megalanes may temporarily suspend bowling activities or close affected areas due to emergencies, maintenance, equipment failure, power outages, or other circumstances affecting safety or operations. Where a paid booking is materially affected, any applicable refund, Credit, or rescheduling arrangement will be handled under the relevant policy and applicable law.

C13. Compliance with Venue Rules

All users and guests are required to observe the Bowling Centre Rules & Regulations. Sunway Megalanes reserves the right to update venue rules when reasonably necessary for safety, operations, customer experience, or compliance with applicable requirements. Material changes will be communicated where appropriate.